TERMS AND CONDITIONS

The online store SHOP-LIVKING is being operated by L I V V Music, Unter den Eichen 133 12203 Berlin, registered at Steglitz Tax Office under the tax no. 20 515/65699, Finanzamt Steglitz, Schloßstraße 58/59, 12165 Berlin. Orders are taken by SHOP-LIVKING at www.oliviaannalivki.com.

IMPORTANT: In order to guarantee a quick order- and delivery-process, please put down the name, billing and mailing-address and information in capital letters and as "neatly" and precisely as possible.

ORDER- AND PAYMENT- POLICY: Payment accepted by pre-payment and bank transfer only. Your order will be processed within 48 hours, once the arrival of the bank-transfer is confirmed. Your order should ship within 3-5 days after the arrival of your transfer has been confirmed (business days). Orders from Germany and other countries except Poland will be shipped as Registered Mail by Deutsche Post. SHOP-LIVKING isn`t responsible for mail office-delays.

SHIPPING COSTS: In Germany: 5,00 Euro; in other countries except Germany and Poland: charges according to Registered Mail-prices of Deutsche Post.

RETURN AND EXCHANGE POLICY: SHOP-LIVKING doesn´t accept returns of CDs. Items cannot be returned for a refund. The audio and package of the CDs have been produced and checked according to highest industry-standards. Errors and damages should not occur. However, items can be exchanged in case of damages of audio or package. Send the items you would like to exchange back to us along with the original invoice/packing slip. You may want to make a copy of your invoice for your records. Be sure to include a note with your phone number and a brief summery as to why you are exchanging the CD (be as precise as possible as to where the error/damage lies). Shipping charges will be refunded for exchanged CDs once the damage/error is confirmed. Once the damage/error is confirmed, a new item is sent out to you immediately. SHOP-LIVKING does not accept unsolicited return-shipping and will not refund payments for returned items.

PRIVACY POLICY: SHOP-LIVKING is concerned about your privacy. We will never sell or distribute your information to anyone. The only reason we will ever use your email address is to contact your for questions about your order or for occasional announcements regarding Olivia Anna Livki and SHOP-LIVKING (of course you may opt out of receiving these announcements as well). We wll also only use your billing and mailing information to process your order.